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Help & FAQs

If you are looking for help on acePLAYcasino.com, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below, please contact our awesome Customer Service Team Members at service@acePLAYcasino.com.

Where is acePLAYpoker.com?

acePLAYpoker.com is now part of acePLAYcasino.com. Please click here to see our new poker offerings!

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How do I Sign Up?

It is easy to sign up to acePLAYcasino.com, simply visit the registration page and enter your details. Please note: You must be 21 years or older.

If you sign up today, we will give you 5,000 credits to play with on the house.

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Is it free to join?

Yes. Sign up is absolutely free. Every new player is welcomed with free Virtual Credits to play with. You can use your Virtual Credits to play the acePLAYcasino.com games. If you run out of Virtual Credits don’t worry, if you log back in to your account 24 hours later you will automatically get free Virtual Credits added to your account.

If you can't wait 24 hours or would like to add to your Virtual Credits, you can continue to buy credit packages here.

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What are Virtual Credits?

Every acePLAYcasino.com player has an account which contains Virtual Credits. These Virtual Credits appear as dollars ($) and are used to play the games in the acePLAYcasino.com.

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How do I get more Virtual Credits?

If you have run out or want to purchase more Virtual Credits you can use your credit card or debit card to purchase more. All major credit cards are accepted.

You can also get more virtual credits by logging in every day. Each player receives free virtual credits when they login, the higher the consecutive days logged in the higher the amount of virtual credits awarded up to 24 days and 3,000 virtual credits.

Players can also earn virtual credit bonuses by making their first purchase and also by personalizing their account with their first name, last name and date of birth.

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Can I exchange or redeem my Virtual Credits?

No. Virtual Credits cannot be redeemed or exchanged for money or money's worth at any time. Virtual Credits are used to play the games in the acePLAYcasino.com for entertainment value only.

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What type of games can I play?

You can enjoy a wide range of casino Slot and Table games.
More games are being added frequently, so make sure you come back to check out our new game releases.

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How do I play the VIP games?

All games marked with a VIP star require at least 20,000 in Virtual Credits in your acePLAYcasino.com account to play. You can accumulate enough Virtual Credits playing non-VIP games or purchase Virtual Credits here to become a VIP and play in the VIP area of the Online Casino.

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What are XP points and how are they calculated?

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus virtual credits with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

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What browsers does this website support?

This site supports the following web browsers:

Windows
• Microsoft® Internet Explorer 9, 10 and 11
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

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Can I play on a mobile phone or tablet?

Yes. You can visit acePLAYcasino.com using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

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What if I have lost my password?

Don’t worry. If you can't remember your password you can click here. If you do not receive an email to reset your password, be sure to check your spam folder.

If you are still experiencing difficulties, you can contact one of our friendly Customer Services Team at service@acePLAYcasino.com.

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What is a leader board?

Our leader board keeps track of our players with the highest winnings. We have many leader boards showing the top winners for the day, week, table games and VIP players. The top players receive extra credits depending on their rank.

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